Frequently Asked Questions

Our standard MOQ is 500 units per product per design. For custom packaging and OEM orders, the MOQ starts at 1,000 units. We are flexible with trial orders — please contact us to discuss your specific needs. We often work with new partners on reduced MOQ for their first order.

Our products carry the following certifications:

• Halal Certified — Required for Middle East and Muslim-majority markets
• GCC G-Mark — Gulf Cooperation Council compliance for Saudi Arabia, UAE, Qatar, Kuwait, Oman, Bahrain
• CE Mark — European conformity marking
• ISO 13485 — Medical devices quality management system
• GMP Certified — Good Manufacturing Practice

Full certificate documentation is provided with every order for customs clearance and market registration.

Standard production lead time is 15–25 days after order confirmation and deposit receipt. Sample orders ship within 5–7 days. Express production is available for urgent orders at an additional cost. We'll provide a detailed production timeline after you confirm your order.

Yes, we provide full OEM/ODM services including:

• Custom packaging design and printing
• Private labeling with your brand name and logo
• Product formulation development
• Custom sizes and shapes
• Scent and ingredient customization

Our design team can work from your specifications or create concepts based on your brand requirements. We accept artwork files in AI, PDF, or CDR format.

Yes, we offer free standard samples for qualified B2B buyers. You only need to cover shipping costs. For custom packaging samples, a small fee may apply but is deductible from your first order. Samples ship within 5–7 business days via express courier.

We accept the following payment methods:

• T/T (Bank Transfer) — Standard: 30% deposit, 70% balance before shipment
• Western Union — For smaller orders
• Alibaba Trade Assurance — Protected payment with order tracking
• LC (Letter of Credit) — For established partners on larger orders

For long-term partners, we can discuss extended payment terms.

We offer multiple shipping options:

• Express Courier (DHL, FedEx, UPS) — For samples and small orders (3–7 days)
• Air Freight — For medium orders (7–12 days)
• Sea Freight — For bulk orders (25–40 days)

Shipping terms: FOB, CIF, or DDP depending on your preference. Primary routes serve Middle East, Southeast Asia, and Latin America.

We implement strict quality control at every stage:

• Raw Material Inspection — All materials tested before production
• In-Process Quality Checks — Monitoring at each production stage
• Final Random Inspection — AQL-based sampling before packaging
• Documentation — COA (Certificate of Analysis) and test reports provided
• Third-Party Inspection — SGS, BV inspection available upon request

We welcome factory audits and can arrange video calls for real-time facility tours.

We currently ship to 30+ countries across:

• Middle East: Saudi Arabia, UAE, Qatar, Kuwait, Oman, Bahrain
• Southeast Asia: Indonesia, Malaysia, Thailand, Philippines, Vietnam
• Latin America: Mexico, Brazil, Colombia, Chile

Contact us to confirm shipping availability to your specific country. We're constantly expanding our logistics network.

Our FOB pricing ranges from $0.12–0.25 per unit depending on:

• Product type (steam mask vs. warm compress vs. dry eye mask)
• Order quantity (higher volume = lower unit price)
• Customization level (standard vs. custom packaging/formulation)
• Certification requirements

Retail price for end consumers typically ranges from $0.5–1.5 per piece. Contact us for a detailed quotation based on your specific requirements.